We offer a 30-day guarantee starting from the invoice date on all products purchased from our store. Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that neck pillows be unopened) for a refund of the product price less shipping and a 10% restocking fee. No questions asked!

After 30 days any product warranty repair or replacement is handled directly through the manufacturer.

E-mail: sales@backstore.com

The Back Store

13840 Stowe Dr
San Diego, CA 92064

Telephone: 866-750-6034 9am-5pm PST