Most orders are shipped within 24 hours.

For Express and special deliveries, please include detailed instructions in the comments/instructions section during online ordering. We will contact you via e-mail or phone if we have any additional questions.

International Customers: We can ship most of our products internationally. The standard international shipment method is USPS Parcel Post Airmail with an average delivery time of 1-2 weeks (depending on customs). UPS, FedEx, DHL and other shippers can be used but are generally 2 to 3 times more expensive. You will be responsible for any duties or taxes due to your country's customs office on delivery.

California residents pay Sales Tax - 8%

We offer a 30-day money back guarantee on all products purchased from our store. Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that neck pillows be unopened) for a refund of the product price (less a 10% restocking fee). No questions asked!

Any applicable product warranty problem, repair or replacement is handled directly through the manufacturer of the product. Infomation on any warranty should be shipped with the product.

The Back Store
13840 Stowe Dr
San Diego, CA 92064

Toll Free Phone - 866-750-6034
sales@backstore.com?subject=The Back Store